Shipping & Returns

We ship all trackable orders within 1 -2 working days of receipt. Trackable orders placed after midday on Friday, and on the weekend, will ship on the following Monday.

We provide tracked shipping using DPD Laser or DHL Express, both of which are fully trackable door-to-door delivery services. Delivery is normally 4-10 working days, depending on the country and customs clearance times.

Untrackable budget shipping orders – sent via Remail It – only leave us, once a week, on a Friday – and are initially shipped in a bulk shipment to the UK, from where they are injected into the Royal Mail postal service. This process can take between 1-2 weeks to complete, depending on transit times from South Africa and customs clearance times in the UK. Once injected into Royal Mail, orders can take up to 25 working days to reach their final destination, depending on the final destination country. Again, please note that this is an UNTRACKABLE service and can take up to 2 months to reach you.

Should you wish to return any products, please take note of the following:

• Please email us for prior approval before returning any item. No returns are accepted without prior approval. We will also provide you with return shipping details at that time.
• Any non-perishable item may be returned, unopened and unused, for any reason within thirty days of shipment, for a refund, exchange or credit. No refunds, credits or exchanges will be given after this period.
• Opened products are not returnable, unless they are defective or fail to meet our quality criteria. If you have a problem with any product, please email us and we will be happy to replace it.
• Please ensure that the products are in a saleable condition when returning them. We are not able to accept opened, damaged or otherwise used-looking goods. Please also ensure that you do not return products to us that have suffered excessive exposure to heat or light, as this would compromise the integrity of the product and we would not be able to accept it back into stock. And please take adequate precautions with regard to packing and delivery when returning any product to us, as you are responsible for the product until we receive it.
• The cost of return shipping is for your account, except in the case of defective or wrongly delivered products, in which case we will cover the costs as applicable.
• Credits, exchanges or refunds will be given after the product has been returned and inspected.
• Please remember to include a copy of your invoice or order confirmation when returning your products, so that we can tie it up with your order.
• Refunds will incur a 20% restocking fee. Credits, or exchanges for a higher priced item, will incur a 10% restocking fee. If you wish to do an exchange, then please let us know what product you would prefer. Any difference in price will be held as a credit on your file (if the new item costs less) or charged to your credit card (if the new item costs more). If you want us to refund the balance on an exchange of your original item for a lower priced item, then we will charge a restocking fee based on 10% of the value of the new item and 20% of the difference being refunded.