Website Disclaimer
Additional POPIA Compliance Notice
As required under the South African Protection of Personal Information Act, 2013 (POPIA), The Sceletium Source provides the following additional information regarding the collection, use, and protection of your personal information:
1. Responsible Party & Information Officer
The Sceletium Source (Pty) Ltd is the Responsible Party under POPIA.
Information Officer: Jean-Pierre Le Roux / jp@sceletium.com / admin@sceletium.com
Contact Address: Farm 8/192, Bo-Langvlei Road, Wilderness 6560, South Africa
2. Personal Information We Collect
In addition to the details described above, we collect:
- Full name, email address, phone number, billing and delivery addresses
- Account login details (username and password)
- Payment details (processed securely via PayGate – we do not store your card details)
- Order history and preferences
- Website usage data (cookies, IP addresses, browser information)
3. Purpose of Processing
We process personal information for the following purposes:
- To fulfil and deliver your orders
- To process payments
- To provide customer support
- To send you service-related communications and, where you have consented, newsletters or promotions
- To comply with legal and regulatory requirements
- To improve our website, services, and user experience
4. Disclosure to Third Parties
We do not sell your information. However, we may share personal information with:
- Payment providers (PayGate) to process transactions
- Couriers and logistics providers to deliver orders
- IT service providers who host or maintain our systems
These service providers act as Operators under POPIA and process your data only on our instructions.
5. Cross-Border Transfers
Some personal information may be transferred to or stored in systems outside of South Africa (for example, where hosting or cloud services are located overseas). In such cases, we ensure appropriate safeguards are in place as required by POPIA.
6. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request corrections or deletion of your information
- Object to the processing of your information
- Withdraw your consent to direct marketing at any time
To exercise these rights, please contact our Information Officer at [Insert Contact Email].
7. Data Retention
We only retain personal information for as long as necessary to provide services and comply with legal obligations (e.g., tax record retention for 5 years).
8. Complaints
If you believe we have not handled your personal information correctly, you may lodge a complaint with the Information Regulator of South Africa:
- Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg/